Commercial IT Services & Annual Maintenance Contracts (AMC) in Dubai
Raj Infotech LLC provides structured IT support agreements, preventative workstation tune-ups, network switch monitoring, server array maintenance, and rapid emergency dispatch for organizations across Dubai and the UAE.
What is Covered Under AMC?
- Scheduled monthly/quarterly preventative maintenance visits
- Unlimited remote desktop & phone helpdesk troubleshooting
- Priority on-site technician dispatch for critical outages
- Operating system patch updates & antivirus health audits
- Database & file backup restoration verification drills
Flexible IT Maintenance Engagement Models
Choose a structured service level agreement matching your office headcount, device density, and operational uptime requirements.
Comprehensive Desk Support
Ideal for offices with 5 to 20 workstations needing reliable day-to-day email, printer, antivirus, and operating system support.
- Scheduled periodic preventative checkups
- Unlimited remote desktop support
- Workstation performance tune-up
- Network printer & scanner configuration
Full Infrastructure AMC
Designed for businesses with 20 to 100 users with dedicated domain servers, accounting databases, and branch network routers.
- Dedicated monthly preventative site visits
- Priority on-site emergency dispatch
- Server RAID & Active Directory maintenance
- Automated 3-2-1 backup health audits
- Managed switch & firewall policy review
Per-Incident Callout Support
Pay-as-you-go technical troubleshooting for specific IT emergencies, server migrations, office moves, or cabling retrofits.
- Emergency on-site technician dispatch
- Hardware diagnostics & component replacement
- Network cable fault tracing & re-termination
- Database recovery & transfer assistance
Comprehensive IT & Maintenance Services Breakdown
Explore the full spectrum of technical disciplines managed under our business service agreements.
Annual Maintenance Contracts (AMC)
Customized IT AMC agreements covering scheduled preventative maintenance visits, priority callouts, and remote helpdesk assistance.
On-Site Troubleshooting & Repairs
Rapid on-site technician dispatch to diagnose and resolve computer crashes, printer failures, network drops, and server issues.
Preventative System Maintenance
Periodic physical cleaning, cooling fan checks, storage optimization, OS patch management, and antivirus definitions verification.
Network & Wi-Fi Health Checks
Routine auditing of switch ports, router firmware, firewall access logs, and wireless signal stability.
Data Backup & Storage Audits
Regular verification of automated backup logs, database integrity, and test recovery simulations.
IT Asset Inventory & Consultation
Maintaining documented hardware/software registers and providing strategic recommendations for timely equipment upgrades.
Frequently Asked Questions on IT AMC & Services
Learn more about our response commitments, visit schedules, and contract parameters.
An IT AMC typically includes scheduled preventative maintenance visits, unlimited remote support, priority on-site troubleshooting for hardware/network faults, OS patch updates, antivirus health monitoring, and regular backup verification.
Ready to Secure Your Office IT with a Dependable AMC?
Schedule a no-obligation infrastructure audit of your Dubai office to receive an itemized service level proposal.